Last Updated: 16/12/2025

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Elevatra LLC (“Elevatra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, client portal, services, and communications.

By accessing or using Elevatra’s website, client portal, or services, you acknowledge and agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information necessary to deliver executive and operational support services professionally and effectively.

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Information You Provide

This may include:

• Full name

• Business name

• Email address

• Phone number

• Billing and payment information

• Account login credentials

• Task requests, documents, files, and communications submitted through the Elevatra client portal

• Information shared during consultations, onboarding, or ongoing service delivery

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Information Collected Automatically

When you visit our website or client portal, we may collect:

• IP address

• Browser type and device information

• Pages visited and interaction data

• Date and time of access

This information is used solely for security, analytics, and website optimization.

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2. How We Use Your Information

We use your information to:

• Provide, manage, and deliver services

• Communicate regarding tasks, updates, and service matters

• Manage accounts, billing, and subscriptions

• Improve our website, client portal, and offerings

• Maintain internal records and compliance

• Protect against fraud, misuse, or unauthorized access

Elevatra does not sell, rent, or trade personal data.

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3. Confidentiality & Data Handling

Confidentiality is fundamental to Elevatra’s services.

• All client information is treated as confidential

• Access is restricted to authorized personnel or contractors

• Client data is not disclosed without consent unless legally required

Clients retain ownership of all submitted materials and business information.

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4. Client Portal & Third-Party Platforms

To deliver services, Elevatra may use secure third-party platforms for:

• Client portals

• Task and workflow management

• Billing and payments

• Document storage

While we select reputable providers, Elevatra is not responsible for the independent privacy practices of third-party platforms. Clients are encouraged to review those providers’ privacy policies.

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5. Payment Information

Payments are processed through third-party payment processors. Elevatra does not store full credit or debit card details.

All payment transactions are subject to the security and privacy practices of the applicable payment provider.

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6. Data Retention

We retain personal and business information only as long as necessary to:

• Fulfill service obligations

• Maintain business and financial records

• Comply with legal or regulatory requirements

Upon termination of services, clients may request document access during the offboarding period outlined in their service agreement.

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7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic system is completely secure, and we cannot guarantee absolute security.

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8. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze site usage.

You may disable cookies through your browser settings. Some website functionality may be limited as a result.

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9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data

• Request corrections or updates

• Request deletion of certain data, subject to legal and contractual obligations

Requests may be submitted using the contact information below.

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GDPR & International Data Protection Addendum

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This section applies to users and clients located outside the United States, including residents of the European Union (EU), United Kingdom (UK), and other jurisdictions with data protection laws.

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10. Legal Basis for Processing Personal Data

Elevatra processes personal data based on one or more of the following lawful grounds:

• To perform services under a contract

• To take steps requested prior to entering into a contract

• With your consent

• To support legitimate business operations that do not override your rights

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11. International Data Transfers

As an international service provider, Elevatra may process and store personal data in countries outside your country of residence.

We take reasonable steps to ensure that appropriate safeguards are in place when transferring data internationally, including the use of reputable service providers with established security and privacy standards.

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12. GDPR & International User Rights

If you are located in a jurisdiction with applicable data protection laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data, where legally permissible

• Restrict or object to certain data processing

• Withdraw consent where processing is based on consent

These rights are subject to contractual, legal, and regulatory limitations.

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13. Exercising Your Rights

To exercise your data protection rights or request information about our data practices, please contact:

Elevatra LLC
Email: support@myelevatra.com

We will respond within a reasonable timeframe and in accordance with applicable laws.

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14. Changes to This Policy

Elevatra reserves the right to update this Privacy Policy and Addendum at any time. Updates will be posted on our website with a revised “Last Updated” date.

Continued use of our website or services constitutes acceptance of the updated policy.

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15. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Elevatra LLC
Email: support@myelevatra.com
Website: www.myelevatra.com

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