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Terms & Conditions

Last Updated: 16/12/2025

 

These Terms & Conditions (“Terms”) govern your access to and use of Elevatra LLC’s (“Elevatra,” “we,” “us,” or “our”) website, client portal, and services. By accessing or using Elevatra’s services, you agree to be bound by these Terms.

If you do not agree with these Terms, you may not use Elevatra’s services.

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1. Services Overview

Elevatra provides executive-level administrative, operational, and strategic support services through subscription plans and one-off engagements.

All services are delivered remotely and managed through the Elevatra client portal. Services are not provided on an hourly basis unless explicitly stated in writing.

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2. Client Onboarding & Portal Use

  • Clients must complete onboarding and maintain an active client portal account.

  • All task requests must be submitted through the Elevatra client portal unless otherwise agreed.

  • Verbal, text, or informal requests outside the portal may not be tracked or prioritized.

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3. Scope of Services

Services are defined by the selected plan or written agreement.

Elevatra reserves the right to decline, defer, or reprioritize requests that:

  • Fall outside the agreed scope

  • Require specialized professional licensing (e.g., legal, medical, financial advice)

  • Are unethical, unlawful, or inappropriate

  • Exceed reasonable expectations of executive support

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4. No Employment or Agency Relationship

Nothing in this agreement creates an employer-employee, partnership, joint venture, or agency relationship.

Elevatra acts as an independent service provider. Clients are not authorized to represent or bind Elevatra in any capacity.

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5. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information

  • Submit clear, timely task requests

  • Respond promptly to requests for clarification or approval

  • Maintain respectful, professional communication

Delays caused by incomplete information or unresponsiveness may affect turnaround times.

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6. Service Levels & Turnaround Times

Response and turnaround times are governed by:

  • The client’s selected plan

  • Task complexity and priority

  • Availability and operational capacity

Service Level Agreements (SLAs) define response expectations but do not guarantee completion times for complex or multi-step tasks.

 

7. Subscription Plans & Billing

  • Subscription fees are billed monthly in advance.

  • All payments are non-refundable.

  • No credits, rollovers, or unused service carry forward unless expressly stated.

  • Failure to maintain payment may result in service suspension or termination.

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8. Cancellation & Termination

  • Clients may cancel subscriptions with written notice in accordance with their service agreement.

  • Elevatra reserves the right to suspend or terminate services for non-payment, misuse, or breach of these Terms.

  • Upon termination, client access to the portal may be limited or revoked following the offboarding period defined in the service agreement.

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9. Intellectual Property

All materials created by Elevatra for the client during service delivery are licensed for client use upon full payment.

Elevatra retains ownership of:

  • Internal systems

  • Templates

  • Frameworks

  • Methodologies

  • Processes

Clients may not resell, distribute, or reproduce Elevatra proprietary materials without written consent.

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10. Confidentiality

Both parties agree to maintain the confidentiality of non-public information shared during the course of the engagement.

Confidential information does not include information that:

  • Is publicly available

  • Was known prior to disclosure

  • Is required to be disclosed by law

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11. Data Protection & Privacy

Elevatra’s collection and use of personal information is governed by its Privacy Policy, including the GDPR & International Data Protection Addendum.

By using Elevatra’s services, you consent to data handling practices outlined in those policies.

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12. Limitation of Liability

To the fullest extent permitted by law:

  • Elevatra shall not be liable for indirect, incidental, or consequential damages

  • Total liability shall not exceed the amount paid by the client in the three (3) months preceding the claim

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13. No Guarantees

Elevatra does not guarantee specific business outcomes, revenue results, or performance metrics.

Services are provided on a best-effort, professional basis aligned with executive support standards.

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14. Force Majeure

Elevatra shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, power outages, system failures, or governmental actions.

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15. Modifications to Terms

Elevatra reserves the right to modify these Terms at any time. Updates will be posted on our website with a revised effective date.

Continued use of services constitutes acceptance of the updated Terms.

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16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

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17. Contact Information

For questions regarding these Terms & Conditions, please contact:

Elevatra LLC
Email: support@myelevatra.com
Website: www.myelevatra.com

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