Refund Policy

Last Updated: 16/12/2025

Elevatra LLC (“Elevatra,” “we,” “us,” or “our”) provides professional executive assistance, operational and creative services delivered through a structured, portal-based model. This Refund Policy outlines how refunds are handled.

By purchasing or subscribing to Elevatra services, you agree to this Refund Policy.

1. General Policy

All payments to Elevatra are final unless explicitly stated otherwise in writing.

Because Elevatra services involve reserved capacity, time allocation and immediate access to systems, refunds are limited and issued only under the conditions outlined below.

2. Subscription Services

2.1 No Refunds on Subscription Fees

Subscription fees are non-refundable once a billing cycle has begun.
This includes unused task capacity, credits, or partial months.

2.2 Cancellation Timing

Clients may cancel their subscription at any time before the next billing date.
Cancellation prevents future charges but does not entitle the Client to a refund for the current billing period.

3. One-Time Services & Projects

3.1 Before Work Begins

If a one-time service or project is canceled before work has commenced, a refund may be issued at Elevatra’s discretion, less any administrative or intake costs already incurred.

3.2 After Work Begins

Once work has begun:

payments are non-refundable
partial completion does not qualify for a refund
dissatisfaction with outcomes does not constitute grounds for a refund. Additional revisions may be offered at Elevatra's discretion to promote satisfaction.

4. Add-Ons, Rush Fees & Priority Handling

Add-on services, rush fees, and priority handling charges are non-refundable once applied or scheduled.
Urgent handling is a service convenience, not a guaranteed outcome.

5. Failed Payments & Service Suspension

If services are paused due to failed or late payment, this does not entitle the Client to a refund.
Limited portal access may be granted for document retrieval as outlined in the Master Services Agreement.

6. Chargebacks & Payment Disputes

Clients agree to contact Elevatra directly to resolve billing concerns before initiating a chargeback.

Unauthorized chargebacks may result in:

immediate service suspension
account termination
recovery of fees, administrative costs, and dispute charges

7. Exceptions

Refund exceptions, if any, must be:

approved in writing by Elevatra
documented prior to payment or service delivery

Verbal assurances do not constitute approval.

8. Governing Law

This Refund Policy is governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles.

9. Acceptance

By purchasing, subscribing to, or using Elevatra services, Client acknowledges that they have read, understood, and agreed to this Refund Policy.